Tag Archive for: online training

8 Ways Truckers Relieve Stress During the Pandemic

As the excitement from the relaxed HOS regulations is feigning, truck drivers are beginning to feel the reality of their new normal.

Oil prices are tanking, good miles are rare, and brokers are paying less for the few available loads. Truck drivers are the backbone of the supply chain. Why are they taking the biggest hit?

Throughout the pandemic, some drivers have taken extreme measures to fight for justice. Several have joined forces to protest, asking the government to step in and further regulate the industry.

In April and May, truckers have been seen slowing down highway traffic in California, circling the capitol building in Phoenix, and lining Constitution Ave. in Washington D.C. The blaring of air horns even got the attention of President Trump who tweeted:

But regulation is a double-edged sword. You may feel regulation will help; you may not always agree with the outcome.

This type of protesting can be dangerous. Slowing down traffic on the highway puts truck drivers and the public in danger. Truckers have options, though. Driving is one of the many professions that offer the freedom to explore new things.

Here are 7 things truck drivers are doing to maintain their mental health during the Coronavirus pandemic.

1. Video chat with family and friends

One of the most difficult parts of the job for most truck drivers is being away from friends and family. Sure, you can call and text (while parked) throughout the day. But texting lacks emotional connection. While talking on the phone is a great means of communication, there is a better way.

Drivers are using video chats to connect with friends and family. What once was only displayed in science fiction television shows, like Star Trek or the Jetsons, is now available at your fingertips.

iPhone users can connect through the Facetime feature. If you don’t have an iPhone, don’t worry. Many social media platforms offer video chat capabilities through their messaging service. (e.g. Facebook Messenger, Snapchat, Instagram, etc.)

2. Explore Podcasts

Remember the old days, when you heard people talking on the radio instead of hundreds of commercials?

Good news! There are still countless radio talk shows available online, they have just been rebranded. Now we call them podcasts.

There are hundreds of thousands of podcasts you can access through free music apps like Spotify, Pandora, iHeartRadio, etc. And the range of categories is never-ending.

There are radio shows for car junkies, true crime fans, finance experts, video game reviews, politics, news, and mystery series to name a few. The list goes on and on!

3. Create your own playlist

If you listen to the FM radio today, you already know that in-between commercials, they replay the same 5 songs all day.  Get creative, make your own playlist.

A playlist is a modern-day mixtape that you can customize in most music apps. So now, when you had your fill of those podcasts, queue up all your favorite songs and jam on!

4. Go for a walk

It has been repeatedly proven that walking is extremely beneficial to your overall health and wellness. Truck drivers are lucky because they get to explore new areas daily.

After sitting in the truck all day, it will feel great to get your blood flowing. You’ll be able to get thousands of steps in now that you have your playlist ready to go.

5. Try Geocaching

Have you ever heard of a geocache (Geo-CASH)? It’s basically a worldwide scavenger hunt that uses GPS to lead you to a treasure. While you are out walking, give it a try.

Those who participate leave a container (called a cache) at a hidden location. The container could be anything from a giant ammo box to a camouflaged pill bottle.

Inside, players will leave a small treasure like a rare coin, small trinkets, or a clue to a larger cache. While preplanning your next load, do an internet search for geocaches in that area. You never know what you might find.

6. Learn a new skill

There are countless tutorials online where one can learn any new skill, from knitting to painting to learning to play a musical instrument.

It might be difficult to carry a guitar with you everywhere you go. Grab a harmonica instead. Its small, versatile, and can fit in your shirt pocket.

Then head over to the internet and find a harmonica tutorial. You’ll be playing like Neil Young and Bob Dylan in no time.

 

7. Journaling

Try expressing yourself through a creative outlet like journaling. A search for “trucker journal” returned some journals specifically for truckers.

Fill the empty pages with all the thoughts running through your mind. Most people find that journaling helps them work through personal issues and makes difficult decisions easier.

Trucker Journal    Pink Trucker Journal

 

8. Catch up on Safety Training

If you work for a reputable trucking company, you probably have a backlog of safety videos to catch up on.

Even if you have been driving for years and years, it never hurts to refresh your mind on safe habits. Catch up on your training and as always, stay safe out there.

Take Care of Yourself

Maintaining your mental health is just as important as your physical health during the Coronavirus pandemic. Use this time to reflect, be productive, and improve.

 

 

Here’s some articles you might have missed:

CSA Score Reduction, How to Challenge FMCSA Crash Rulings

Safety Managers’ Relief; The Drug and Alcohol Clearinghouse

Speeding Tickets Jump Drastically during COVID-19

Trump Ensures Safety of Truck Drivers with PPE donation

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Speeding Tickets Jump Drastically during COVID-19

A Speeding ticket is more than just a Fine.

If you asked 100 truck drivers what their dream highway looked like, you would likely get the same answer across the board: Decreased commuter traffic.

Many truck drivers have gotten their wish as commuters have been encouraged to shelter in place and work from home during the coronavirus pandemic. Complying with social distancing rules may have cleared up traffic, but free and open highways give truck drivers little wiggle room.

How does speeding affect your CDL

A moving violation can have a severe impact on your driving record. The consequences vary in severity depending on how often and what kind of ticket you get.

Speed limits are not included in the FMSCA waivers issued in the emergency declarations. Drivers hauling emergency goods will still be assigned CSA points if they are caught speeding.

A truck driver’s safety record is measured by a federal regulatory point system called CSA (Compliance, Safety, Accountability). Infractions are based on a point system; The worse the violation, the more points are given to the driver. A driver that has been issued more violations will have a higher CSA score.

For example, a driver who is given a ticket for 6-10 mph over the speed limit will also receive 4 CSA points. If a driver is caught speeding 11-14 mph over, 7 CSA points will be assigned. And for drivers clocking in at 15+ mph or in a construction zone, 10 points will be tacked on to their CSA score.

Speeding tickets can even affect your license when you are off duty. Multiple citations in a personal vehicle can lead to suspension or revocation of a CDL.

Trucking companies who utilize safety monitoring systems have a duty to reprimand drivers even if no ticket was issued. Reckless driving, even without a citation, means you are putting your life, your career, and the safety of others at risk.

More speeding tickets

Reports in California show that even though traffic volume has decreased 35%, citations for excessive speed have skyrocketed at an alarming rate.

Empty highways created a false sense of security, not only for truck drivers, for four-wheelers too. It seems safer to drive at excessive speeds when there is less congestion.

 “Higher speeds can lead to much more serious injuries and significantly increase the chance of death should a crash occur.” – CHP Commissioner Warren Stanly

With everything a truck driver has to lose, why do they do it?

The Heat is On for Truck Drivers

For most truck drivers, getting paid by the mile means the more you move, the more you make. Drivers who cover more ground in a given week bring home extra money. A per-mile rate of pay is incentive enough for some drivers to put the pedal to the metal.

On top of that, truck drivers build their reputations on whether they can pick up and deliver on time. A driver can plan a trip down with plenty of time to spare, but one traffic jam or work zone can throw the whole thing off-kilter.

The pressure is especially intense during the pandemic. Truck drivers focus on delivering basic needs to consumers as quickly as possible.

For a truck driver, a speeding ticket is not just an inconvenience or a fine. It could mean losing their job or even their license. Multiple traffic violations make it more difficult for truckers to find work.

A clean driving record is a hiring requirement for reputable trucking companies. A driver with heavy boots will be at a disadvantage if they find themselves back in the job market. Keep these things in mind every time you hit the road:

  • – Always comply with traffic laws.
  • – Keep an eye open for speed changes.
  • – Be alert in work zones.
  • – Plan your trips with extra time.
  • – Slow down for curves.
  • – Anticipate downgrades.

As the economy regains equilibrium, so will the roadways. Civilians will begin commuting back and forth to work, to church, shopping, etc. Remember, the rules of the road do not disappear and reappear with the flow of traffic. Always keep your safety and the safety of others on the top of your mind.

 

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Logistics Layoffs; How the Industry is Shifting

Logistics Layoffs; How the Industry is Shifting

The Coronavirus pandemic has had a larger impact economically than medically in the United States so far. Since December of 2019, nearly 1.4 Million additional workers have filed for unemployment. The total number of unemployment claims rose to 7.1 million as of the close of March 2020.

Comparatively, as of late April 2020, there have been 820,000 confirmed cases of Coronavirus in the United States. This means that 60% more people have been laid off than have tested positive for the virus.

Why is this happening?

While social distancing has been successful in slowing the spread of Coronavirus, the country’s economic growth has also drastically slowed. U.S. citizens have been encouraged, and sometimes mandated, to stay in their homes and away from others. The necessary steps we have taken to contain the virus have had a severe impact that would have been difficult to predict.

To maintain balance, the response has been cutting expenses. Layoffs and furloughs work by the same principles of supply and demand. While management typically does not look forward to reducing its headcount, it is sometimes the only option to maintain the health of the business in the future.

Why does a company lay off employees?

Restaurants, retail stores, entertainment arenas, and more have been ordered to reduce operations or close completely. These companies work diligently to maintain a balance between their number of customers versus the number of employees.

The companies who perfect this practice gain a competitive advantage because they are properly servicing their customers with an efficient number of workers. Without customers, these businesses cannot afford to keep their employees on the payroll.

Due to the pandemic, customers are forced to stay home, and little revenue is coming into the companies. It is not essential to retain the current number of employees. To focus on long term goals, companies have had no choice but to make serious adjustments to their current procedures. A major way to reduce operating costs is to layoff, furlough, or terminate current employees.

Layoff vs. furlough

Reducing headcount is the short-term solution to a long-term plan for the business. It allows the company to prepare for recovery instead of upsetting the balance between customers and employees.

·        Layoff – a discharge of a worker or workers. 

Layoffs are sometimes necessary to preserve future performance. If you have been laid off recently, it does not necessarily mean you were bad at your job.

Companies resort to layoffs to permanently reduce their workforce. The frequency of layoffs increases when operating costs get too high, during economic recessions or, in this case, national emergencies.

 

·        Furlough – a layoff, especially a temporary one, from a place of employment

If you have been furloughed, it usually means you are temporarily off work until your company starts to bounce back. Furloughs are a short-term solution for the company so they can recover from losses. It works by eliminating payroll costs but keeping the employee “on the books.” Furloughed employees are usually asked to come back to work as soon as the balance is restored.

 

Professional Driver Job Market

Auto-haulers have seen a massive decline in available jobs because the balance has been upset. Most car manufacturers have reduced their headcount and consumers are not buying cards during the pandemic.

Self-isolation has caused several commuter drivers to drastically reduce the amount of road time they experience each week. Since thousands of people are working from home or have been laid off, the demand for diesel fuel and gasoline has drastically faltered.

Oilfield services are experiencing historically low oil prices, resulting in surplus inventories and decreased production. Thousands of people have been left without work. Many of these workers and contractors have CDLs and are looking to transition into other sectors.

Reduced fuel consumption makes fewer jobs available since there is a decreased need. This also drives the price lower. Gas haulers are taking a hard hit for the time being. As the economy normalizes, however, the need for fuel should return to normal.

A decreased number of commuters combined with social distancing regulations has forced many truck stops to lay off their employees. Truck drivers are feeling the brunt of this as well. They are no longer able to eat at the dine-in restaurants or use the driver’s lounge at truck stops. The effect is far more widespread than could have been predicted.

What now?

Trucking is its own beast. Once you are in it, you are in it for life. Whether you’re a professional driver, dispatcher, planner, etc. you will most likely stay within the industry. But that doesn’t mean there are no options after you’re laid off.

The success of a trucking company is very much dependent on their capacity and the amount of freight available to move. Certain sectors, such as food and pharmaceuticals, have seen success throughout the pandemic because the demand has increased.  Freight activity and rates are quickly dropping in all sectors.

But there is hope. The internet holds unlimited amounts of information about different sectors of the trucking industry. An auto-hauler may be out of work now but could research the basics of running reefer. If your mileage has been limited due to the pandemic, use this time to try out another specialty that is booming.

The future of trucking

DMVs have shut down, new CDL holders have not been able to enter the market. When the economy returns to normal, we will see a higher demand for truck drivers. However, after several months without issuing new licenses, it will be the responsibility of current CDL holders to take on the extra work.

Current CDL holders are not able to renew expired licenses. The emergency waiver issued by the FMCSA allows those with expired licenses some relief until the end of the declaration.

Trucking companies rely on technology to make their operations as efficient as possible. You will begin seeing more companies offering remote online orientation because it greatly increases the efficiency of traditional orientation.

And truck drivers love it! New recruits will no longer have to attend a 3-day, in-class orientation before being assigned a truck. They watch presentations, safety videos, and test out from the comfort of their own home.

This convenience allows drivers to spend more time with their families while completing orientation assignments on their smartphone or computer.

Look Forward to Recovery

The economic impact of the Coronavirus has been widespread to an extent no one predicted. Eventually we will start to recover, but the trucking industry will forever be changed. To begin the path to recovery, today’s industry leaders are preparing by:

  • – Streamlining communication
  • – Harnessing technology to provide training
  • – Preparing for all potential challenges
  • – Documenting everything

Companies and drivers that can adapt and overcome to the new way of business will achieve success, just as they have before.

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Logistics – Legal Trouble after COVID-19

The dawn of the Coronavirus pandemic brought about a shift in behaviors like the country has never seen. The variance from normal created nationwide shutdowns, self-isolating citizens, and a dramatic spike in unemployment rates.

As fear of the unknown spreads across the country, one thing remains the same;

Trucking companies must keep rolling.

Truck drivers hold the responsibility of supplying the world with all its luxuries and, more importantly, basic needs. Most everything we use daily was made available to the consumer because of a truck driver. But now, grocery stores are struggling to keep products on the shelf. Consumers are buying more groceries and household items to comply with quarantine mandates.

Truck drivers are overwhelmed with the task of keeping the supply lines moving despite the ongoing pandemic. In normal operating circumstances, they haul consumer goods from the shipper to the receiver as efficiently as possible.

The COVID-19 National Emergency has created setbacks the country could have never anticipated. The panic buying trend cause truck drivers to work overtime. They have had to figure out how to cover more miles and deliver more product than they could before the pandemic.

The Department of Transportation anticipated the struggle and stepped in to offer relief from a few strict regulations. Drivers are now allowed to operate longer hours, drive with expired licenses, and operate without a valid physical.

Impact of Social Distancing

In addition to the relaxed regulations, drivers have also been enjoying the perks of empty highways and low traffic density. Work Zone activity increased because construction crews can work more efficiently without traffic congestion.

A decrease in the number of accidents/incidents can cause truck drivers to feel a false sense of security. As the public begins to reenter the community from quarantine, traffic volume will begin increasing at a significant pace.

“Don’t let your success of today lay you into complacency for tomorrow. For that is the worst form of failure.” -Og Mandino

More frequent work zone activity, increased traffic, and complacent truck drivers are a recipe for disaster. Even though the regulations are relaxed, trucking companies can still be sued for accidents and incidents. You may have a driver who is legally allowed to operate over hours, but when an incident occurs, your company and your driver will still be held liable.

Defensive strategy

The best thing any trucking company can do for their drivers is to continue their training from rookie to retiree. Most importantly, enrich your safety culture by creating awareness within your workforce. Trucking companies experience a unique challenge in continual education, however, because their fleets are rarely available to gather for safety meetings.

The University of Michigan Transportation Research Institute conducted a study on whether truck drivers at fault in accidents than passenger cars. Their research concluded that out of 8,309 accidents, the passenger vehicle was at fault 71% of the time.

The study showed that, professional drivers were only at fault in 16% of fatal car/truck crashes. It is evident that trucking companies are defensible in court, even in fatal crashes, because the fault usually lies with the passenger vehicle.

Today’s technology allows you to tackle this problem by delivering training courses online. Drivers can still participate no matter where they are located. In the unfortunate event you end up in court, a plaintiff might ask you about your digital training class. Their stance will be that there is no way to prove participation since the training courses were not administered by an actual person.

Protect your company and your drivers by providing training and assessments that secure their acknowledgement. Test them on their retention whenever possible and always get their signature.

If it isn’t in writing, it didn’t happen.

 

Be proactive

Take an assessment of your company and look at areas that need to be strengthened. If you find yourself in court, an attorney will do the same. They will attempt to destroy your company’s credibility by exposing potentials for weakness.

Relaxed DOT regulations mixed with an under-trained workforce could mean the end of your company. A quick internet search returned several articles touting exactly how to sue a trucking company. The information is readily available, trucking companies are an easy target, and the “billboard attorneys” are hungry.

Mark Rhea, a trucking industry expert, describes his experience being involved in defensive litigation for a previous employer.

“Our truck was entering a construction zone. He was following the proper procedures per his training. He checked his mirrors as he was merging to make sure he could safely get in the lane. He looked back to the front and all the cars in front had halted to a stop. We rear ended someone.

In court, the deposition plaintiff’s attorney was loaded with facts and figures. He asked if I knew how many fatalities are caused by trucks ever year. If I knew how many injuries occurred because of big trucks.

Of course, I knew the numbers were up there, but I didn’t know the exact percentages like he had researched. He was trying to diminish my credibility.

Then he began asking about our training program. He was trying to prove we didn’t properly train our drivers. It was very uncomfortable for everyone involved. Fortunately, I was able to provide documentation that our driver had received specific training courses. The wreck was not for oversight or lack of preparation; it was simply an accident.” – Mark Rhea (April 17, 2020)

Trucking Companies – To Do List

As the economy reopens, traffic will resume. Accidents will become more frequent as more drivers are utilizing the roadways. Litigation will resume, if not explode. Do not get a false sense of security while the traffic is low. Prepare your company for legal defense in the following ways:

  • – Encourage open communication
  • – Educate drivers on exemption qualifications
  • – Continue to provide proper training
  • – Document everything
  • – DO NOT SACRIFICE SAFETY

Document everything a driver is provided from the very first day of orientation. Your defense attorney will want to see proof of the driver’s qualifications, CSA scores, training record, etc. Having these documents readily available in court will make you more defensible and solidify your credibility.

The logistics industry is susceptible to court action because of the danger involved in operating tractor trailers. Accidents and incidents are inevitable; relaxed regulations make them more likely. Remember, your company is not released from liability just because a driver qualifies for an emergency declaration waiver.

Even though we are adapting to a national emergency, attorneys will not cut any slack. You can, however, take the necessary steps to make your company more defensible in court.

 

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Advice from an Expert: Easing into Online Orientation

During the Coronavirus outbreak, we’ve been asking experts for advice on how to adapt to an evolving trucking industry. Our peer group has come up with some great ideas on how to keep rolling during a national pandemic.

What was their ultimate goal? Business as usual.

We have seen businesses face new challenges, like how to comply with social distancing regulations without a loss in productivity. Or how to continue on-boarding new drivers while limiting face-to-face interactions. This new state of trucking requires creative solutions.

Pat Landreth is the Vice President of Human Resources and Safety at Ozark Motor Lines. His company has put a big emphasis on efficiency during the crisis. They have ensured their employees that they will never shut down, only find ways to improvise. One of the tools they are using is Infinit-I Workforce Solution’s learning management system. The technology allows them to deliver remote training and communication.

Pat sat down with Jay Wommack, CEO of Infinit-I Workforce Solutions, to discuss Ozark’s transition to remote online orientation. Pat’s company can now successfully conduct most of their orientation online. Ozark’s goal is to put everything they can online without sacrificing the quality of traditional orientation.

Drivers show up at the terminal ready to roll.

They have reduced their orientation from 3 days to 1 day since drivers can do most of their orientation from a smart phone. Since transitioning, they have seen an increase of participation from their new hires.

They are even saving money on their motel spending. The drivers get a truck as soon as they arrive on the yard. They can just spend the night in the tractor instead of being shuttled back and forth to a motel. Imagine how much money they are saving by eliminating just one night in a motel per driver.

Pat was even able to record the presentations that were normally given in orientation. The drivers would watch them before arriving to save time. He did encounter some push back when he pitched the idea to his coworkers. Some of them were skeptical because they fear change. Some of them were only hesitant because they did not want to be video recorded.

After he explained they would no longer have to do a weekly presentation, everyone jumped on board.

Pre-orientation packets include a lot of safety training too. Ozark assigns each new driver several safety videos to watch during orientation. The system also allows them to give follow up assignments weekly or monthly. Drivers are familiar with the format as soon as they clear orientation, so watching the monthly safety videos has become a habit.

Give your drivers what they want.

Drivers are eager to get on the road from the moment they get a job offer. Most drivers hate the orientation phase of employment because they have to sit around for days waiting for the keys to their new truck. But with online orientation smoothing the process, they appreciate diving headfirst into the hands-on tests. Paperwork, driving tests, and drug tests are completed in less than one day.

Ozark has been able to offer multiple orientations per week because of the efficiency of remote orientation. They have more time now that in-person orientation only takes one day at the terminal.

Because of the national crisis, logistics companies are looking for new and innovative ways to streamline their procedures. Infinit-I Workforce Solutions wants to reach out and help the industry in any way possible. That’s why we are offering our learning management system free for 30 days to new users. See how remote online orientation can improve your drivers experience.

If communication and training are your priority, our technology makes it simple.

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Trucking Safety in a Time of Pandemic

A Trucker washes his hands with soap | trucking safety during a pandemic

With most of the world panicking over the rapidly spreading Coronavirus, it is important to take a level-headed approach to keep your business and your workforce safe. Here’s how you can promote trucking safety during a pandemic.

How is COVID-19 affecting the trucking industry?

Supply chains are in an awkward place as consumers are stockpiling supplies while stores are reducing operations or closing altogether. While this affects the trucking industry, the continued demand for goods means trucking companies are positioned well. The important thing is to keep calm and stay safe.

The Business Impact of Pandemic

While some fleets have stopped their routes temporarily, others have kept right on trucking. The implications of this decision will vary for each company so keeping an open line of communication throughout the supply chain is crucial. 

The silver lining of delays: your drivers now have more time to complete their important safety training modules.

The trucking companies who emerge from this crisis will be the ones with a robust safety training program that protects the companies and the drivers from exposure–both to business risks and to the virus.

Watch this video for tips and tricks on how your trucking company can navigate through the Coronavirus crisis.

Keeping the Workforce Safe

Over the road drivers already practice social distancing by the nature of their jobs. However, there are some best practices to avoid exposure to the virus and stay healthy:

  • • At truck stops, use wet wipes or tissues when touching surfaces such as fuel pumps and doorknobs.
  • • Wash hands when entering and exiting restrooms. 
  • • When possible, don’t touch doors, counter tops, or other surfaces.
  • • Cough or sneeze into a tissue, then throw away immediately. If no tissue is available, cough or sneeze into an elbow and wash the garment as soon as possible.
  • • Limit proximity with other people as much as possible. Try to stay at least six feet apart.

Keep Calm and Truck On

It is easy to panic when you hear the word pandemic, but it is important to keep calm. Mass panic has caused stocks to crash once already and could cause much more damage to people and businesses if left unchecked. 

Communicate often (virtually) and set the tone of leadership for all your business partners to ensure as little disruption as possible. You will reap the rewards once the panic is over. 

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Nuclear Verdicts: Three Steps for How Your Firm Can Avoid Them

A truck driver's dash while driving including a gps unit | nuclear verdicts

Nuclear verdicts quadrupled last year, leaving hundreds of carriers out of business and thousands of drivers out of jobs.

And while there is a great appetite out there for the “deep pockets” of the trucking industry, with a few tweaks to your training and documentation system, you can insulate yourself from them.

How can I protect my company from nuclear verdicts?

Nuclear verdicts can put a trucking carrier out of business, and any gap in training or documentation is an opportunity for a plaintiff’s attorney to make the case against your company. Protect your company by establishing a culture of safety and documentation.

A Look Inside an Attorneys’ Nuclear Verdict Playbook

Plaintiffs’ attorneys have a sophisticated bag of tricks, in which they comb through data to discover vulnerabilities in carriers’ processes and procedures. They use these data analytics to make decisions on whether to go to court or settle or when to drop a case altogether.

Attorneys look at a variety of data, including CSA scores, logs, and reporting inefficiencies, then drill down on those issues to prove their cases and win millions of dollars for their plaintiff. Attorneys have data analysts ready to get the next nuclear verdict, so trucking companies need to be armed and ready, protecting their vulnerabilities and ensuring that all processes and procedures are above par.

The “Dirty Five”

Attorneys have a well-known attack strategy for nuclear verdicts, using the “Dirty Five” against drivers. These are five categories that are known winners for nuclear verdicts:

  • • Driver Fatigue
  • • Distracted Driving
  • • Driving Under the Influence
  • • Poor equipment maintenance
  • • Inexperienced or poorly-trained driver

Your Nuclear Verdict Playbook

If attorneys have a playbook for getting nuclear verdicts, you should have one for avoiding them. Gone are the days when a robust safety program was a “nice to have.” Welcome to the days of “establish your program, or you’re out of business.” 

Infinit-I Workforce Solutions has published a new whitepaper, which details our strategy on a data-driven approach to avoiding nuclear verdicts. Read the whitepaper and learn about how a culture of safety and accurate, detailed documentation can save your company from nuclear verdicts, extravagant insurance premiums, and bankruptcy.

Infinit-I Workforce Solutions’ Checklist to Avoid Nuclear Verdicts

If you’re not quite ready to commit, we are offering a checklist to get you started on nuclear verdict prevention. Follow the steps below to protect your company and your drivers.

  1.   Avoid accidents in the first place by creating a culture of safety that utilizes short, frequent, consistent online safety awareness training partnered with real-time documentation.
  2.   When accidents do happen, mitigate liability and the likelihood that the case goes to trial by making sure that 1) the driver is prepared to begin your company’s defense at the site of the accident, and 2) your office is prepared to quickly produce consistent documentation and a safety portfolio that discourages litigation
  3.   If the accident goes to trial, make sure that driver training, company policies, licensing, and medical records are thoroughly documented, reducing the threat of nuclear verdicts

Key Takeaways:

  • • Nuclear verdicts are on the rise, and trucking companies must be hyper-vigilant to reduce risk exposure.
  • • Create a culture of safety using Infinit-I Workforce Solutions’ training toolkit and documentation system.
  • • Plaintiffs’ attorneys have a data-driven approach to snagging nuclear verdicts. You need a data-driven playbook on how to avoid them.
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Want to lower driver turnover? How a good training program impacts driver retention

A driver stands in the sun beside his truck cab | Lower driver turnover

Truck driver turnover hovers around 90% on a good day. This costs trucking businesses a small fortune, from onboarding to maintaining safety standards, to delays that a short staff will inevitably cause. With such a high demand for talent, keeping your drivers means keeping your business on the road without interruptions. The question all trucking companies are asking is, “how can I lower truck-driver turnover?”

Why is driver turnover so high?

According to our data, most driver turnover happens within the first 180 days of employment, showing that newer drivers have a hard time acclimating to the lifestyle. Secondly, long-haul routes see higher turnover. The longer the route, the shorter the tenure.

The High Cost of High Turnover

The average cost to replace a truck driver is $8,200, and the average tenure with one employer is one year. On top of that, the cost of replacing a driver is roughly three times the average cost of turnover in the U.S. 

Replacing your entire workforce every year adds up, and with profit margins already slim, trucking companies can’t afford to pay for that revolving door year after year and stay in business. 

How do you lower driver turnover? Well, first, we need to address the solvable root causes.

Addressing the Causes of High Turnover

Being on the road is hard; we all know that. Many newer drivers don’t fully grasp the impact of life on the road until they are in the thick of it. Long hours alone and separation from loved ones can be difficult to deal with if a driver is unprepared. And many drivers struggle to engage with their coworkers and peers because of distance. Add to that the level of responsibility and constant situational awareness that a driver needs to have top of mind at all times.

A truck driver is responsible for not only a 1,000-pound vehicle but tens of thousands of dollars of cargo. Add to that the responsibility for maintenance and safety. A truck driver must always be up to date on safety training and always cognizant of other drivers on the road. 

This level of responsibility, coupled with limited human engagement, is taxing on an individual, and many give up.

Solving for Human Connection, Engagement, and Responsibility

Trucking companies mostly understand the need for driver training and engagement. The rules and regulations of the road are many, and truckers are held accountable for every misstep and even every perceived misstep. Not only does this reflect on the driver’s record, impacting their ability to work and make a decent salary, but it also reflects on the trucking company. If a driver gets a negative CSA score because of maintenance or other issues, so does the company. 

The pressure is high on both drivers and companies, and many trucking companies have renewed interest in safety training programs. An investment in safety training is an investment in the company. And it could also help lower driver turnover.

“You are not in the trucking business. You are in the people business.”

Noted industry icon, Dan Baker, is famous for this line. No matter the age or generation of a truck driver, one thing always stays the same: people need to feel like they belong. This is why the trucking business must be about people first. 

Drivers stay with a trucking company, not because of pay or benefits, but because they feel like they belong and that they are appreciated. Many drivers feel like they are a business’ lowest priority because they are on the road, and it’s important to go the extra mile to prove that they matter to you. To learn how to build a great culture of belonging, check out our webinar.

But how do you solve the lack of human connection when drivers are on the road? And how can this lower driver turnover?

Appreciated employees are retained employees. You need a training program that recognizes drivers for their good work, not just their CSA scores. It also helps to give drivers morale-boosting experiences, like wishing them a happy birthday or happy service anniversary. 

When a new driver starts with your company, roll out the red carpet. Make a big deal about them and go out of your way to show them that you’re happy they’ve joined the company.  A little bit of recognition can go a long way in increasing morale and lowering driver turnover.

A Win-Win Solution 

The best way to reduce driver turnover is to keep the drivers you already have by creating a company culture that inspires drivers. Infinit-I Workforce Solutions has a cultural relations training program to help you build company-wide relationships that help all employees understand their role in company culture. To learn more about building that culture, click here.

Training and Engagement to Reduce Driver Turnover

Infinit-I Workforce Solutions has a customizable, mobile training tool that solves all the root causes of driver turnover, helping you retain your workforce and keep your business rolling.

With brief, easily-digestible training modules, drivers can complete training without eating into drive-time or off-time. In fact, most of our drivers complete their training during load times! Brief quizzes at the end of each module automatically store results, ensuring your company stays up to date with mandatory safety training requirements.

Best of all, the tool has a built-in employee appreciation function. Even while your drivers are on the road, they will know that you value them not only as drivers but as human beings. That will go a long way to lower your driver turnover. Because when the competition for talent is fierce, differentiating your company even in small ways can make a big difference.

Infinit-I Workforce Solutions takes care of all of the administration for you. We know that even if your intentions for employee recognition are great, the administration of a recognition program for tens of thousands of drivers is beyond your capacity. That’s why we built it in. 

5 Things to Remember About Lowering Driver Turnover:

  • • Life on the road is hard, and a little appreciation can go a long way.
  • • Training is necessary but needs to be retained for it to be effective.
  • • Brief training modules with videos work well when time is of the essence.
  • • An appreciated employee is a retained employee.
  • • A training program that combines state-of-the-art training with employee appreciation will lower your driver turnover.

Reduce Truck Driver Turnover

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Three Ideas for Improving CSA Scores

three semi trucks driving toward the camera | poor CSA scores

Compliance, Safety, and Accountability (CSA) shouldn’t just be a priority for your business, but a core value as well. So we’ve compiled our top three ideas for maintaining and improving CSA scores, to help your business develop a culture of safety and keep your drivers on the road.

Keeping your drivers on the road is a top priority, and it’s the only way your transportation company stays in the black. But with 5 million other drivers on the road every day, it’s crucial that drivers maintain a proven track record of safety. That’s why the DOT keeps and maintains CSA records—to ensure that all drivers are safe on American roadways. 

How are CSA scores calculated?

CSA scores measure safety violations, inspections, violations, and crashes for every driver and transportation company.

The Federal Motor Carrier Safety Administration (FMCSA), a division of DOT, records behavioral data to calculate CSA scores.

Drivers and carriers alike are held responsible for keeping CSA scores low. Noncompliance can result in warning letters and even investigations from the DOT. 

Tips for Improving CSA Scores:

  1. Keep trucks properly maintained. If a company’s documentation reflects consistent maintenance problems on its trucks, that company’s CSA scores will reflect it. Make sure 100% of your fleet gets regular maintenance, tire changes, and always keeps fire extinguishers on board. Those are just a few maintenance must-haves to keep CSA scores low.
  2. Hire and keep the best drivers. CSA scores are publicly available and should be part of your screening process for new hires. And once you hire great drivers, it’s always a challenge to keep them on board. Our online tools can keep them engaged and appreciated while they’re on the road. 
  3. Invest in training. High quality, easily accessible training is the key to promoting your company’s culture of safety, which goes a long way toward improving CSA scores. Download our whitepaper for tips on training your entire fleet to maintain safety while on the road. 

Compliance Doesn’t Have to be a Four-Letter Word.

With our easy-to-use online training tools, drivers can stay up to date on the latest compliance issues, make sure they have the tools to succeed and keep your business profitable and in good standing with the DOT. We make it easy for drivers and companies alike to stay in compliance and mitigate safety-related costs such as litigation and rising insurance premiums.

Key Takeaways for Improving CSA Scores:

  • Keep trucks properly maintained
  • Hire and retain the best drivers 
  • Train and equip your drivers with CSA best practices using our online training tool

Use our handy guide for improving and maintaining your CSA score

View our clients CSA score improvements

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Benefits of Low-Impact Training

A truck drives down a road | low-impact training

Have you heard of low-impact driver training? If not, it’s time. It’s revolutionizing driver safety results. Here’s how.

The Failure of High-Impact Training 

Imagine you’re trying to lose weight. You hire a personal trainer. She says she can only see you on a workday. Then she brings you in on the first day, but instead of 1-on-1, you’re in the class with 60 other people, all at different fitness levels. 

Your personal trainer walks in and says: 

“Okay, guys. Today we’re going to hit every aspect of core and cardio because you’re all out of shape. Also, most of you need muscle-building. And a few of you have injuries we’ll need to consider. And Frank, your balance is way off. So today we’re going to work on all of it. For everyone. For eight hours.”

Then she tells you she’s pretty busy, so you’re going to do all the exercises everyone needs for the next three months.

And you’d better be fit in the meantime! If not, she’s going to call you and give you a piece of her mind, because fitness is really important!

And help yourself to coffee and free doughnuts in the back.

Top Training Problems You Need to Tackle

That’s a picture of high-impact training. It’s providing as much information as possible into learning sessions spaced far apart. This is how many trucking companies are still training their drivers!

But that’s not how memory and learning work. Driver training based on experience and adult learning uses a low-key strategy to make the bigger impact by training in frequent small bites over time.

In-person training sessions alone, no matter how well you do them, is an unreliable method for success:

  • • You’re not getting training to many of your drivers.
  • • You’re pulling drivers off the road, losing their money and yours.
  • • You’re teaching according to methods that contradict experience and research.
  • • There’s pressure to train every driver on all issues (whether applicable to that driver or not) to cover your bases.
  • • You’re often not able to be efficient with driver time (and they know it).
  • • You’re spending money and time on meetings that may not be effective.
  • • You’re spending money and time on remote remediations that may not be effective.
  • • You have to harass drivers with reminders, pressure, and threats between training events.
  • • You’re not seeing dramatically better results. And you may feel like time is running out.

Changing driver behavior, like losing weight, isn’t about stressful “cram” sessions. It’s about changes over time, changing habits, and providing support. The only thing that’s going to do that is frequent, consistent repetition, in much smaller bites. 

Benefits of Low-Impact Training

This is why online training works especially well in the transportation industry. It supports drivers remotely, everyday, in a 3-Step Model for Change:

AWARENESS → RIGHT DECISION-MAKING → RIGHT OUTCOMES

  • • Instead of being inundated with information a few times a year, you’re making it easy and convenient for drivers to have continual AWARENESS of top-of-mind issues. 
  • • Instead of touching base every so often, or building negative experience with the company, drivers are equipped and supported every day to MAKE RIGHT DECISIONS. 
  • • Better safety decisions mean you see more of the RIGHT OUTCOMES. 

When online training is well-designed, supported by automated documentation, and based on a low-impact strategy of short, frequent training sessions, you’ll find the following success factors:

Convenience

Make training available anytime, anywhere, on any device. Don’t pull drivers off the road unnecessarily, when they should be delivering freight. During any waiting time, drivers can log in, watch a video, and complete safety reminders and messaging. 

This also allows drivers to be more efficient with their time. You certainly are being more efficient with their time! Drivers see and appreciate that.

Consistency

Deliver the same content to all employees, whether onsite or remote. People repeatedly need time getting connected to messaging before it starts to take hold. 

And create a more consistent relationship between the company and the drivers. They may not see anyone from the company for weeks or months. Instead of trying to tell them everything they need to know a few times a year, you’re connecting on a regular basis. 

Effectiveness

Use a micro-training strategy of short videos and messages to improve comprehension and retention of material. Effective = efficient. Impact turnover, too! Independent contractors are independent for a reason. You can’t demand that a person who’s not an employee show up somewhere for half a day. When you respect drivers’ time, you respect their paycheck. 

Programmability

What issues always need repeated coverage? What only needs an occasional review? Schedule routine training and best practice safety reminders to come at regular intervals.

Flexibility

Deliver specialized training topics to those employees who need them (i.e., hazmat, fuel efficiency, driver/dispatcher, etc.) Infinit-I Workforce Solutions offers a bilingual learning library of over 850 topics.

Timeliness

Push out training in response to incidents in real-time and automate corrective actions. React quickly! Snow coming next week? Send a reminder right away for those drivers facing inclement weather.

Customization

Personalize messages from the CEO, send birthday wishes, and share holiday greetings. This builds relationships and rapport among remote teams, which increases employee retention.

Low-impact training has a formidable record of effectiveness. And that reputation is only growing. Effective training saves you money in vital business areas, from training and re-hiring costs, to lawsuits and DOT inspections. With a 93% year-over-year client retention rate, we know that our model works in helping trucking companies like yours meet serious business goals.

Request your free demo of Infinit-I Workforce Solutions today and see for yourself.

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